WEB PRIVACY POLICY
Our Privacy Commitment
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CNIB is committed to protecting the privacy of our donors, supporters and other
stakeholders. We value the trust of those we deal with and recognize that
maintaining this trust requires that we be transparent and accountable in
how we treat the personal information that you choose to share with us via
our website located at www.cnib.ca (our “Website”).
Privacy policies for other
CNIB websites can be viewed at the CNIB Children’s Discovery Portal or the
CNIB Digital Library. This privacy policy does not apply to personal
information collected through CNIB’s offline activities.
What Personal Information Does CNIB Collect?
You may visit most areas of our Website without providing any personal information. However,
we do collect personal information when you:
- Make a donation online;
- Purchase a product online;
- Subscribe to a mailing list or newsletter;
- Register for an event;
- Register to access certain portions of our website;
- Contact us with an enquiry, comment or suggestion.
Personal information collected by CNIB may include:
- name;
- contact information, such as your home address, telephone number and email address;
- credit card information;
- communication preferences;
- demographic information such as age and gender;
- event-specific information such as name and phone number of an emergency contact
individual, dietary restrictions and accommodation preferences.
How does CNIB Use Your Personal Information?
Donations: When you make a donation
online, we collect your name, address and credit card information for the
purpose of processing your donation and issuing you a tax receipt. As a
form of appreciation, and to remind others of the ongoing need for support,
CNIB may publicly recognize your name unless you tell us that you prefer
not to be recognized in any way. Recognition may include your name featured
on special walls, at CNIB events and on our website. We may publish your
name in association with the range of the dollar amount of your donation.
You may also make a
donation online in honour or in memory of someone
you know, or sponsor a participant in one of our events. We collect
personal information about the recipient of your donation, or the
family of the recipient in the case of a donation in memory,
such as their name, address and contact information. We collect this
information in order to notify the recipient of your donation. We do not
use or disclose the recipient’s personal information for any other purpose
unless (s)he gives us permission to do so. When
you make a donation, you will have the option to decide whether you would
like to be identified as the sender of the donation. We do not publish the
amount of any donation made in honour or in
memory. However, if you sponsor a participant in one of our events, you
will have the option to decide whether you would like the amount of your
donation to be publicly available.
Online Registration: You do not need to register in order to browse our website.
However, you may be required to register in order to access certain
portions of the website, such as to register for a CNIB event or to
purchase products online [Note:
Confirm whether registration is necessary for purchase function]. When
you register, you may be asked for personal information such as your name,
email address, credit card information, mailing address and phone number.
We collect this information to identify who you are, to fulfill your
request for products or service offerings, and to contact you about your
account. With your permission, we may also send you information about other
products or services that may be of interest to you. You may opt out of
receiving such communications at any time by contacting us as set out in
the Contact Us section below. If you
register for an event online, you may also be asked for event-specific information
such as emergency contact information, special dietary requirements and
accommodation preferences. We collect this information to facilitate your
participation in the event and to provide you with the services you
requested. We will use the emergency contact information only as required
in the event of an emergency.
When you register online,
you may choose to provide us with information about your personal
interests. If you decide to provide this optional information, we use it in
order to send you information geared to your interests. You may opt out of
receiving such communications at any time by contacting us as set out in
the Contact Us section below. When you register to participate in an event,
you will also have the option to decide whether you would like to receive
further email or mail communications from CNIB. You may change your
personal preference at any time by updating your profile.
Mailing Lists and Newsletters: If you sign up for one of
our newsletters, we use your email and/or home address, as applicable, to
send you the newsletter and other information you have requested.
Customer Service: When you email us with an enquiry, comment or suggestion, you
may be asked for information that identifies you, such as your name,
address and telephone number to help us promptly answer your question. We
may retain this information to assist you in the future. We also may use
your feedback, suggestions and comments to monitor and/or improve our
website.
Website Information: Generally, you can visit our website without telling us who
you are or providing us with any personal information. The site does use
cookies and click through tracking software. The site also logs information
such as website IP addresses and other related information such as page
requests, browser types, operating systems and average time spent on our
website. This information is used to analyze and understand site usage, and
to monitor our website in order to provide better
service for users.
During the course of any
visit to our website, the pages you see, along with a short text file
called a ‘cookie,’ are downloaded to your computer. Many websites do this
because cookies enable website publishers to do useful things like find out
whether the computer has visited the website before. This is done on a
repeat visit by viewing the cookie left there on the last visit. Cookies,
by themselves, do not tell us your email address or other personal
information unless you choose to provide this information to us.
The "help"
portion of the toolbar on most browsers will tell you how to prevent your
browser from accepting new cookies, how to have the browser notify you when
you receive a new cookie, or how to disable cookies altogether. While we
recommend that you enable cookies on your browser in order to enjoy all of
the features of our website, the decision remains yours.
When Does CNIB Disclose Your Personal Information?
We will not disclose, rent, sell or otherwise transfer your personal information without your consent,
except as otherwise set out in this Privacy Policy or as otherwise required
or permitted by law.
In certain limited
circumstances, it may be necessary to share your personal information with
a third-party service provider engaged to provide services on behalf of
CNIB. All of our service providers are required to maintain the
confidentiality and security of your personal information and to use it
only in compliance with applicable privacy laws, and are prohibited from
using or disclosing your personal information for any purpose other than
providing the services on our behalf or as otherwise required or permitted
by applicable law. We may use service providers located in the United
States.
Legal
We (and our service providers) may provide your personal information in response to a search
warrant or other legally valid inquiry or order, or to an investigative
body in the case of a breach of an agreement or contravention of law, or as
otherwise required or permitted by law. We may also disclose personal
information to assist us in collecting a debt owed by you, or otherwise
where necessary for the establishment, exercise or defence
of legal claims.
How Does CNIB Safeguard
Your Personal Information?
We have implemented measures in an effort to maintain the confidentiality of
all personal information in our custody and control, including only
providing access to personal information to employees and authorized
service providers who require such information for the purposes described
in this Privacy Policy. We maintain administrative, technical and physical
safeguards in an effort to protect against unauthorized access, use,
modification and disclosure of personal information in our custody and
control.
To provide you with an increased level of security online,
access to your personal information on certain portions of the website may
be protected with a user name and password that you choose. We strongly
recommend that you do not disclose your password to anyone. We will never
ask for your password in any unsolicited communication.
Access to Personal Information
If you would like to access
and/or correct any inaccuracies in the personal information we have about
you in our records, please contact CNIB’s Privacy Officer as described in
the “Contact Us” section below. To protect your privacy, we will take
reasonable steps to help verify your identity before granting access or
making corrections to your personal information.
Children
This website is not intended for minors. CNIB therefore has no intention of collecting personal
information from any child under the age of majority. If you discover that
your child has provided us with personal information, we ask that your
please contact us at
privacy@cnib.ca to have this information deleted from
our records.
Linking to Outside Websites
Links to third-party websites from our website are provided for the convenience of the user.
CNIB has no control over, and therefore has no responsibility or liability
for, the manner in which the organizations that operate such linked
websites may collect, use, disclose or otherwise treat your personal
information. The inclusion of any link does not imply our endorsement of
any other organization, its websites, or its products and/or services.
These linked websites have separate and independent privacy policies, which
we recommend you read carefully.
Changes to this Privacy Statement
This Privacy Policy may be
updated periodically to reflect changes to our personal information
practices. The revised Privacy Policy will be posted on this website. We
will treat your personal information in accordance with the privacy policy
in place at the time of collection of such information, or as you otherwise
consent.
Contact Us
If you have questions or
comments regarding CNIB’s Website Privacy Policy, to access or correct
inaccuracies in the personal information we have about you or to withdraw
your name from an email or other contact list, please contact the CNIB
Privacy Officer:
Privacy Officer
CNIB
1929 Bayview Avenue
Toronto, ON M4G 3E8
Tel: 416-486-2500
Email: privacy@cnib.ca
Further information on privacy and your rights in regard to
your personal information may also be found on the website of the Privacy
Commissioner of Canada at http://www.privcom.gc.ca/.
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